Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address)
• Account credentials and authentication information
• Payment and billing information
• Discord profile information (when you log in via Discord)
• Server and service usage data
• Support ticket communications

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activity

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who perform services on our behalf
• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• In connection with a merger, sale, or acquisition

4. Payment Processing

Payment information is processed by third-party payment processors (Stripe, Razorpay). We do not store complete credit card information on our servers. These payment processors maintain PCI-DSS compliance.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt out of promotional communications
• Request a copy of your data

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.

9. Third-Party Services

Our service may contain links to third-party websites or services that are not owned or controlled by ArcticBill. We are not responsible for the privacy practices of these third-party services.

10. Children's Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

12. Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us through our support ticket system.